Open Internet Policy

WON Communications, LLC Open Internet Disclosure

WON Communications LLC strives to provide consumers with accessible, easy-to-understand information about the services we provide so they can make informed decisions about which services best meet their needs. Consistent with that goal, we have established this page as a place where consumers and others can access and review the relevant policies, agreements, and other information about our WON Communications LLC services.
Additionally, the Federal Communications Commission (“FCC”) requires that WON Communications LLC and other Internet providers disclose certain information regarding those services. The information required for disclosure under the FCC’s rules is found below in the various policies and documents listed and linked on this page. To assist you in finding the information you’re looking for, we highlight below information that the FCC specifically calls for in the Open Internet Disclosures.

Network Practices

WON Communications LLC does not discriminate against lawful Internet content, applications, services, or non-harmful devices. The points below provide an overview of WON Communications LLC network practices with respect to its Internet Services.

Blocking

WON Communications does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices. WON Communications LLC does not engage in reasonable network management practices that limit and potentially block network flooding applications (like BitTorrent) that may affect users network-wide, or affect network performance for other customers on an access point.

Throttling

WON Communications LLC does not degrade or impair access to lawful intent traffic on the basis of content, application, service, user, or use of non-harmful devices. WON Communications LLC does engage in reasonable network management practices that limit network flooding applications (like BitTorrent) that may affect users network-wide, or affect network performance for other customers on an access point.

Affiliated Prioritization

WON Communications LLC does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

Paid Prioritization

WON Communications LLC does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise although Business-class services take priority in times of congestion.

Network Management

WON Communications LLC manages its network with one goal: to deliver the best possible fixed wireless Internet access service to all of its customers. To further this effort, WON Communications LLC uses reasonable network management practices that are consistent with industry standards. WON Communications LLC uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy and the Customer Agreement for Internet Services. These tools and techniques are dynamic and can and do change frequently. Network management activities may include identifying spam and preventing its delivery to customer email accounts, and detecting malicious intent traffic and preventing the distribution of, or inadvertent acmes to, malware, phishing, viruses, or other harmful code or content.

As the Internet and its related technologies continue to evolve, WON Communications LLC’s network management tools will also keep pace so we can deliver an excellent, reliable, and safe experience to all of our customers. We will provide updates here as well as other locations if we make significant changes to our network management techniques. WON Communications LLC does maintain a system to assist with managing times of congestion. As our network technologies and usage of the network continue to evolve, we reserve the right to implement a new congestion management systems if necessary in the performance of reasonable network management and in order to maintain a good Internet access service experience for our customers, and will provide updates here as well as other locations if a new system, or changes are implemented.

Application-Specific Behavior

WON Communications LLC provides its Internet access service to customers with full access to all the lawful content, services, and applications that the Internet has to offer. WON Communications LLC does not block or rate-control specific protocols or protocol ports (except to prevent spam, malicious attacks, flooding, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.

Security

WON Communications LLC employs a number of practices to help prevent unwanted communications and protect the security of WON Communications LLC’s network. We limit the number of login, SMPT, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks. (We do not disclose exact rate limits in order to maintain the effectiveness of these measures.) In order to further protect our customers, WON Communications LLC blocks al limited number of ports that are commonly used to send spam, launch malicious attacks, or steal a customer’s information.

Performance Characteristics

Service Description

WON Communications LLC provides an average latency from end user to our gateway of under 50ms, and plans to have a best effort committed rate of 80% of the “up-to” speeds listed on our website. WON Communications LLC has always prided itself on providing state-of-the-art Internet services at the highest possible speeds.

Commercial Terms

Pricing and Other Fees

WON Communications LLC’s Internet access services may be subject to promotional rates. Additional fees, such as for equipment rental, installation, and early termination, may apply. For information about pricing and fees for WON Communications LLC’s various WON Communications LLC Internet tears of service and its WON Communications LLC services, please contact a representative via text or by phone at (417) 551-9434 during business hours, or by email at support@woncom.net.

Data Usage Plans

All of our plans are truly unlimited with no throttling after a soft limit has been reached. We do not plan to change this, and pride ourselves on being one of the fastest unlimited data fixed-wireless providers in the area.

Privacy Policies

WON Communications LLC’s privacy policies with respect to WON Communications Internet service are explained in the Privacy Policy.

Redress Options

If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about WON Communications LLC Internet service, please contact WON Communications LLC at support@woncom.net. WON Communications LLC will review and promptly respond to all submissions.